Pre sales service commitment

Our company has a professional team with rich experience and excellent service awareness. While providing customers with high-quality products, we also provide comprehensive, systematic, and fast technology and services to ensure timely understanding of customer needs, market feedback, and record tracking services.

We will provide comprehensive pre-sales and in sales services while your company selects our products, and fulfill all our responsibilities and commitments in accordance with the Contract Law, bidding documents and drawings, and contracts signed by both parties.

Carefully provide pre-sales technical support, recommend components, dispatch professional personnel for technical briefing, and answer questions about the performance, use, maintenance, and other aspects of our company's products. Provide product performance and operational experience, and provide complete and timely pre-sales service information. Sign a technical agreement for the contracted equipment with your company.

Communicate with customers about the latest developments in the electrical equipment industry and the characteristics of our company's products.

According to the technical requirements in the bidding document or the technical agreement signed after the contract is signed, jointly study the technical solution with the customer. Provide process design drawings to improve the integrity, reliability, and ease of installation and maintenance of the project.

In sales service commitment:

After the contract is signed, actively and quickly cooperate with the buyer and design department to jointly design, and strictly provide corresponding electrical design drawings and technical information according to the delivery schedule。

Design Liaison Schedule:

During the product production process or delivery, we sincerely invite your leaders and relevant personnel to come to our company for guidance. We will provide all convenience and actively cooperate with the supervision work of the equipment. While delivering satisfactory products to our customers, we also strive to achieve perfection in our after-sales service and buyer training. We develop different training programs based on the specific requirements of users Based on the requirements of this bidding document and our successful training methods in the past, we have developed two plans: supervision training and on-site training. The specific operation is as follows:;

Provide supervision training for some personnel: The project responsible personnel of the project shall determine the specific training content and time, and after obtaining the buyer's consent, determine the specific execution time, location, and method; Arrange relevant engineers to give lectures to relevant personnel and answer difficult questions based on the determined content and time; After the trainees have mastered the corresponding theories, arrange for the company's debugging personnel to provide practical operation training to the trainees until they can operate proficiently.

Provide on-site training for technical personnel

After the equipment is installed in place, explain the relevant operating procedures and precautions to the trainees regarding the problems that occur during the debugging process until they fully understand them 。

Technical Training Schedule:

After sales service commitment

During the product installation and debugging phase, we will actively cooperate and send professional technical service personnel with good health and rich experience to the site to provide technical services, guide and support the entire process of product installation and debugging, until the equipment is put into operation. The buyer has the right to request the replacement of our on-site service personnel who do not meet the requirements. Based on the on-site needs, we will re select service personnel recognized by the buyer. Our personnel are responsible for providing detailed explanations of the contents of technical documents, drawings, and manuals within their professional scope, answering and resolving various issues related to the contract equipment raised by the buyer's technical personnel. Our technical personnel have the responsibility to assist in training the buyer's installation, commissioning, operation, and maintenance personnel on site, and improve their technical skills.

After product delivery, cooperate with the buyer's personnel to inspect the appearance and quantity of the product when it is unpacked.

Assist and guide the buyer in lifting and storing the contracted equipment to ensure that it does not deform or be damaged.

On site installation assistance service: During the installation and testing period, we will send technical personnel and skilled workers to the installation site for after-sales service work, including technical cooperation of the project, construction and installation supervision, timely handling of problems found, and guidance on equipment debugging. Its responsibilities are:

1、 Responsible for the manufacturing quality of the product. If any manufacturing quality issues are found during installation or testing, we will assist in handling them. The expenses incurred as a result shall be borne by us. 2、 Assist in installation and supervise installation processes and methods that violate construction drawings and specifications.

3、 Assist in testing in accordance with construction design requirements and relevant regulations. We are responsible for any direct losses caused by the negligence and errors of our technical service personnel in providing technical guidance for installation, debugging, and trial operation. Due to quality issues with our products and any issues that arise during installation, we will promptly address them.

Customers are the reason for our company's existence, and their opinions and suggestions are the foundation for our continuous improvement.

Our company guarantees to respond within 1 hour, and to send personnel to the site within 6 hours of setting up service outlets in the city until they pass the acceptance inspection.